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FAQ

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What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. There is no need to create an account to shop here, so purchasing is easy and hassle-free.

PayPal
 
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 
Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you are more than welcome to use it.

What is Wollfilz felt?

Wollfilz felt is a high-quality 100% wool felt product imported from Holland. It contains no harmful chemicals or dyes and is made entirely of wool fibers, no synthetic fibers or blends. Sheep´s wool/wool fibers are continuously felted and compacted by moisture, heat and friction until a homogenous fabric is formed, namely wool felt. Because wool felt is made of sheep´s wool and viscous staple fibers, it can be disposed of in an environmentally friendly manner after it becomes worn out,.

What is Your Return Policy?

Currently, we do not offer refunds. Please contact us through the CONTACT link on the right hand side of out site to discuss any questions about your order. We will be happy to speak with you and answer any questions you may have within 48 hours. .

What is the Best Way to Care for My Purchase?

Care instructions: We suggest spot cleaning for all wool felt toys and accessories. If you must machine wash,please do so on the delicate cycle only and only use warm water and mild soap, no harsh detergents. Avoid applying heat when wet as items are made of 100% wool felt and will shrink. We strongly suggest laying flat to air dry. T-shirts and onesies may be washed on gentle cycle and/or hand washed and tumble dry on low heat or laid flat to dry.

What are the Shipping Rates and Policies?

All items are shipped via United States Postal Service through PayPal along with tax for your area once your purchase has been made. Shipping rates for United States are $3 for each item and $1.50 for each additional item. All international orders are shipped via United States Postal Service at a flat rate of $14.00 for up to (2) items, add $4 for each additional item thereafter. All items are shipped from the United States within three business days of payment. If your items are purchased on a holiday, your items will ship the following business days. Unites States customers, please allow at least 5-7 business days to receive your order. International orders, please allow 10-20 business days. You will receive a confirmation email once your order has been shipped. .